The SIPMon for Cisco contact center & IT solution, monitors Cisco contact center services and underlying infrastructure components in Cisco contact center in accordance with end-user’s service level agreements. Components monitored include Cisco Call Manager, Cisco Gateways and Gatekeepers, Cisco IP and ATA Phones, Cisco Routers and Switches, servers, firewalls, and more. All Cisco VoIP status data is analyzed and displayed in graphical alarm dashboards, performance reports, and SLA compliance reports. Today’s successful contact center deployments require incessant network availability and 360 degree transparency of the infrastructure. To achieve this requirement, it is crucial to proactively monitor end-to-end performance of all contact center & IT components for improved quality of service and problem diagnosis. The SIPMon for Cisco Contact Center & IT solution provides full VoIP & IT network infrastructure monitoring with emphasis on continuous SLA compliance and end-user satisfaction.